Returns Policy.
How to return your item(s)
1. Package up your return items securely, include your order number (you will find this on your email order confirmation) and your customer name.
2. Post your return back to us, using your preferred mail or courier service. We recommend that you use a tracked service with full insurance cover for the value of the goods. The customer is responsible for the full value of the goods until we receive them.
Address for returns:
Kiddo Returns, Suite 244, The Porter Building, 1 Brunel Way
Slough SL1 1FQ, United Kingdom
3. The customer is responsible for the return shipping cost unless there has been an error with the order or the goods are faulty/damaged. Proof of the fault/damage will be required before a return is accepted.
4. No returns will be accepted on sale items or Blind Boxes.
Returns FAQ
Do I have to pay for my return?
Yes, customers are responsible for the cost of shipping returns back to us. If you have requested an exchange, we will ship the replacement item(s) back to you free of charge.
Where do I find my order number?
Your order number can be found on the invoice we sent to you with the goods, and is also contained in both your 'Order Confirmation' and 'Shipping Confirmation' emails.
Can I exchange my order for completely different items?
You can exchange your item for any item of the same value or lower. If you would like to exchange for items with a higher value, our policy is for you to request a refund on your original order and place a new order for the exchange item. New shipping costs will be incurred for any exchanges.
When will I receive my refund?
We aim to process all refunds within 7 working days of receiving your return. We will send you a 'Refund Notification' email to confirm that we have refunded your card. Please note: that refunds can take up to 10 working days to credit on your account statement, depending on your card issuer.
How long will it take to send out my exchange items?
We receive returns daily, Monday – Friday. We aim to process them within 7 days of arriving with us. We will send a link for the new shipping cost to you via email and then you will receive the new tracking number to confirm your exchange item is on the way.
Will I be charged tax or duty on my replacement item?
We mark all replacement shipments as ‘exchange’ or ‘replacement’ with ‘no commercial value’, on the basis taxes would have been paid on the original order. In the unlikely event the your local authorities request taxes on the replacement item, we recommend that you dispute these charges with them directly.
If we've not answered your question above, please email us at the address below:
Office hours are 10am – 6pm (EST) Monday - Friday but you’ll often find us working at the weekend too. I know, what losers.